Platform Undertaking
Last updated: 29 June 2026
Please read the following and tick the box to acknowledge it. It applies alongside our Terms & Conditions and Privacy Policy.
BrandPin is an AI visibility measurement platform, built to scan websites, brands and their competitors. It asks AI assistants real buyer questions and records whether, and how, your brand appears in their answers, reporting what those engines said at the moment we asked them. The AI engines are independent third parties, and we do not control, influence, or have privileged access to how they rank, cite or recommend any brand, so nothing in BrandPin is a guarantee of visibility, ranking, traffic, leads or revenue. AI answers are probabilistic: the same question can be answered differently minutes apart, and engines update their models and sources without notice, so your stored answers are evidence of a specific moment rather than a permanent state. The Social Lions, which operates BrandPin, will never sell your data or share it for anyone else’s advertising; we use it only to run BrandPin for you and to make its results more accurate, and to measure your visibility we must send your queries to the AI engines themselves, which is the product working as intended, with every provider we rely on listed in our Privacy Policy. By accepting, you confirm you are authorised to submit the brand, website and competitor names you enter, and that doing so does not breach anyone else’s rights or any agreement you are bound by. Close the Gap plans and reports are recommendations derived from measured evidence and are not legal, financial or professional advice; you decide what to publish and remain responsible for what you say about your brand and about others. Detection and classification are automated and can be wrong, so every number traces to a stored answer you can open and read yourself, and we ask you to verify anything you intend to act on or repeat publicly. Tokens are a prepaid unit of measurement, consumed as AI answers are collected, and are not refundable once spent, because the cost is incurred the moment an engine answers; plans run for a fixed period and our Cancellation & Refund policy governs the rest. BrandPin is provided on an "as is" and "as available" basis: we work to keep it running but do not warrant uninterrupted or error-free service, and an engine outage or a site that blocks automated tools may pause or limit measurement. You will not use BrandPin unlawfully, attempt to reverse engineer or overload it, resell access without our written permission, or use it to harass, defame or impersonate anyone. To the maximum extent permitted by law, our total liability arising from your use of BrandPin is limited to the fees you paid us in the three months before the claim, and we are not liable for indirect or consequential loss, including lost profits, lost opportunities, or decisions taken on the basis of a report. We may update this undertaking, the Terms or the Privacy Policy, and material changes will be notified, with continued use after that constituting acceptance; this undertaking supplements, and does not replace, our Terms & Conditions and Privacy Policy.
This undertaking is presented and accepted when an account is created. It supplements our Terms and Conditions and Privacy Policy.