Cancellation and Refund Policy

Last updated: 29 June 2026

BrandPin ("BrandPin", "we", "us", "our") is an AI visibility and Generative Engine Optimization (GEO) tracking platform operated by The Social Lions. These terms apply to your use of BrandPin at https://brandpin.ai and related services.

BrandPin is a digital software-as-a-service product. This policy explains how plans, cancellations and refunds work, for both one-time payments and automatic renewal.

1. Plans and billing

• Plans are paid one period at a time. A payment covers a single 30-day period. Nothing is stored and nothing is charged again automatically: when the period ends, you decide whether to renew.
• Annual plans are billed once, upfront, and cover 12 months.
• We do not currently take automatic-payment mandates. If we introduce automatic renewal, it will require you to authorise a mandate explicitly at checkout, you will receive a pre-debit notification before each charge as required by your bank or payment method, and you will be able to cancel at any time.

2. When a plan ends

• A paid period runs for 30 days from activation (annual: 365 days).
• If the plan is not renewed, there is a grace period of 3 days during which BrandPin keeps working and prompts you to renew.
• After the grace period the account is locked until you renew. Your brands, scans, reports and any remaining token balance are retained and become available again as soon as you renew. We do not delete your data when a plan lapses.
• Renewing on autopay avoids this entirely: the plan renews before the period ends.

3. Introductory pricing (Beginner)

• The Beginner plan is offered at an introductory rate of ₹1,199 per 30-day period for the first 3 periods. The offer is limited to the first 100 brands.
• After those 3 periods the introductory rate is no longer available on your account, and you continue on the Beginner plan at its full price of ₹2,299 per period.
• An annual plan bought at the introductory rate is priced on the same basis: 3 periods at ₹1,199 plus 7 at ₹2,299, with 2 of the 12 months free.

4. Cancelling

There is nothing to cancel. Plans are paid one period at a time and never renew themselves, so a plan simply ends at the close of the period you paid for. You are not charged again unless you choose to renew. We do not provide partial refunds for the unused portion of a period you have already paid for, except where required by law.

5. Token purchases (recharges)

• Token packs are consumable digital credits that become usable immediately on purchase. Purchased tokens are non-expiring and are retained if your plan lapses: they become spendable again as soon as you renew.
• Because tokens can be used as soon as they are purchased, token top-ups are non-refundable once purchased, except where required by law.
• If a paid action fails due to an error on our side, the tokens for that action are automatically credited back to your balance.

6. Free scan

New accounts receive one free scan. No payment is taken for the free scan, so it is not subject to refunds.

7. Billing errors and duplicate charges

If you believe you were charged in error or charged more than once, contact us at digital@thesociallions.in within 7 days of the charge. Verified billing errors and duplicate charges will be refunded in full.

8. How refunds are processed

Approved refunds are issued to the original payment method through our payment partner (Razorpay), typically within 5 to 7 business days of approval. Timelines may vary based on your bank or card issuer. Payments made in a foreign currency (for customers outside India) are refunded in the currency of the original charge; any difference arising from exchange-rate movement between the charge and the refund is determined by your bank or card issuer.

9. How to request a refund

Email digital@thesociallions.in from your registered email address with your request and account details.

10. Contact

Questions about this policy? Email us at digital@thesociallions.in.